What happens when a loved one passes? 
You must submit your valid claims to Tshipi-Noto Financial Services within six months from the date of the claim event. You must provide Tshipi-Noto Financial services with all the required documents before your claim can be successfully processed.
Claims documents can be submitted in person at a branch near you or via electronic means by using the following email address: claims@tshipinoto.co.za. Please contact Tshipi-Noto Financial Services (Intermediary) for further assistance. Please note that additional information and documents may be required to validate your claim. You must supply Tshipi-Noto Financial Services with the following standard claim requirements for us to make a valid claim payment:
Make the Call
Once you make the call, our team will come to pick up the body of the deceased. Our emergency line operates 24/7, so feel free to contact us anytime you need our assistance.
Documentation
There will be some documentation needed that must be provided by the family. The documents we need are as follows:
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A fully completed funeral claim form (should be completed by the beneficiary or policy owner).
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A certified copy of the deceased’s national identity document or passport;
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A certified copy of the beneficiary’s national identity document or passport;
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Notification of death or still birth form (all four pages) – DHA 1663 (can be obtained from the funeral parlour, doctor that certified the death, mortuary, or Home Affairs); and
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A certified copy of the computerized death certificate.
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For unnatural death: A police statement – should be taken to the investigating officer to complete and stamp;
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For unnatural death: An accident report
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In the case of a claim for a stillbirth, a doctor’s letter confirming the age of the foetus (i.e., the number of weeks) at time of the stillbirth.
Proof of Account
- Please provide the claimants proof of account (where a cash payout is required)
- Valid proof of banking details (a certified bank statement or a certified letter from the bank, not older than three months);
Proof of relation
- Please also provide proof of relation between deceased and claimant eg: Affidavit, marriage certificate etc.
- If the claim is for a foreign national, a copy of a valid passport and a valid work permit (at the time of their death);
- If the claim is for a foreign national who is an extended family member. Please provide proof that they were residing in South Africa at the time of their death;
Policy Document
Please provide a policy document so we may take the steps necessary to fulfil your wishes.
